You work so hard or not (if you’re the luckiest person on Earth) to get the sale, but what happens after? What are you doing to keep that relationship going or to ensure referrals?

Rachel Daley shares some vital advice on how we can expand our customer relationships beyond the initial sale. Most of the advice are actually things that are no different than what we presently do for our close friends and family. Big on my list is “showing gratitude”, simple right. Treating your customer the way you’d like to be treated, who knew!

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